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Canadian Customers
Carlton Cards complies with the Canadian Personal Information Protection and Electronic Documents Act. For more information about our Canadian privacy policy and the contact information for our Privacy Officer for Canada, please visit:
(English) http://www.carltoncards.ca/privacypolicy.html
(Francais) http://www.carltoncards.ca/french/fr_privacypolicy.html
Secure and Private Purchases
All on-line purchases made at carltoncards.com are protected by the Fair Credit Billing Act of 1993. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Carlton Cards. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. Carlton Cards will cover the full $50 liability for you if the unauthorized use of your credit card resulted through no fault of your own from purchases made at carltoncards.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with the Fair Credit Billing Act reporting rules and procedures.
How can carltoncards.com be so safe?
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all personal information, including credit card number, name and address, so that it cannot be read while the information is traveling over the Internet.
When you place orders or access your account information, we use this secure server that encrypts all your input before it is sent to us. Furthermore, all of the customer data we collect and store is protected against unauthorized access using a combination of firewalls, system authorization and sophisticated database security from leading relational databases such as SQL Server and Oracle8i.
What about privacy protection?
Carlton Cards is committed to protecting your privacy. We use the information we collect on the site to make shopping at Carlton Cards possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Carlton Cards intends to give you as much control as possible over your personal information. In general, you can visit our site over the Internet without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect personal information from you.
If you choose to give us personal information via the Internet, Carlton Cards or our business partners may use it to correspond with you, process an order, or provide you with a subscription to our mailing list. It is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, Carlton Cards will respect your wishes.
We have implemented these practices for the Carlton Cards Web site and also continually instruct all of our employees and business partners to honor your privacy with the utmost confidentiality.
What information does Carlton Cards collect? How is it used?
Orders:
When you order, Carlton Cards needs to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you register with us, Carlton Cards only uses this information to send you news about the store and special promotions.
In the future we may personalize your shopping experience by using your purchases to shape our recommendations about other merchandise that might be of interest to you. Carlton Cards also monitors customer traffic patterns and site usage such as clicks, hits and the domains from which people come from to visit our site.
We analyze this data for trends and statistics to help us develop future design layouts and features of the store. Once this information has been analyzed, we discard it.
We also may use the information we collect to occasionally notify you about important functionality changes to the Web site, new Carlton Cards services, and special offers we think you'll find valuable.
Card Club:
If you become a member of the Carlton Card Club, we will need to know your name, email address, and mailing address, in order to provide you with Card Club Rewards. Additionally, if you choose to receive a bonus offer for becoming a member of the Card Club, we will need your credit card number and expiration date in order to process the bonus offer.
We use this information only to fulfill your membership and bonus offer. We do not rent, sell, or trade your personal information with any third party. However, we do share your information with our partners in order to operate the Card Club and provide the bonus offers. These partners only use your information for Card Club purposes and are not permitted to use it for their own purposes, or sell, rent, or trade it to anyone else.
What are "cookies"?
"Cookies" is a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your computer's hard drive. Our cookies do not contain any personal identification information, but they do enable us to provide features to improve your shopping experience such as storing items in your shopping cart between visits.
You may set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You must have cookies enabled in your browser settings to complete a purchase at Carlton Cards.
Will Carlton Cards disclose the information it collects to outside parties?
Carlton Cards does not sell, trade, or rent your personal information to others. Carlton only shares your information with others as described above. We may provide aggregate statistics about our customers as well as sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
California Residents
As of January 1, 2005, California Civil Code Section 1798.83 permits visitors to this Site who are residents of California to request information regarding Carlton's disclosure of their information to third parties for direct marketing purposes. To make such a request, please send an e-mail to our Customer Care Center at crms@amgreetings.com.
Changes to the Privacy Policy
We will occasionally update this Privacy Policy in response to changing business circumstances and legal developments. When Carlton posts changes to this Policy, you will see the word "updated" next to the Privacy Policy link on the front page of carltoncards.com. If there are material changes to this Policy or in how Carlton uses your personally identifiable information, Carlton will prominently post such changes prior to implementing the change. Carlton encourages you to periodically review this Policy to be informed of how we are protecting your information.
Sale of Assets
In the event that Carlton or its parents or subsidiaries are ever sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we reserve the right to transfer our user databases together with any personally identifiable information contained in those databases, to a third-party acquiring Carlton's assets. In the event we do so, we will place a prominent notice of the sale on the homepage of our site, with links to information as to how you can change your privacy preferences.
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